Week 9 Part B: Using Categories

 When it comes to which categories I would use, I would keep it simple. I work on and provide support for highly technical and integrated systems. Many of the users are fairly inexperienced. Keeping the explanations simple and to the point will work best. At the same time, keeping the material relevant and relatable.

So, there is the actual tester. Each one has their own self-test procedure. If one category is testers. Then there would need to be four subcategories, one for each tester. Then we move into the applications. Some only work with one tester. Others can be cross decked between testers. That is a rabbit hole the size of the Grande Canyon. Let’s not go there in this blog.

We have training and troubleshooting. While there are several things which can be done to over come errors in a system, there are way too many to go over in a single blog. Another rabbit hole!

I would have to build a table of categories. Then under each category, build a table of subcategories. All this to stay organized, keep on point and relevant for the customer. These guys want the BLUF (Bottom Line Up Front). I will need to be clear, concise and to the point.

Below is an off the cuff table:

Training

Troubleshooting

GPATS

            TETS

            VIPER(v)2

            VIPER(v)3

            GRMATS

Applications (This list would be long)

 

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Blogs Comments:

Caleb Sanchez

John Barnett

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